Manage feedback

The Feedback page allows you to review and manage feedback submitted for contractors and services within your organization. This now includes feedback collected through the new Rating step in workflows, which utilizes a 5-star rating input.

The Feedback page

• The Feedback page provides a centralized view of all submitted feedback, including ratings from the Rating step, helping you monitor contractor performance and service quality.
• Pagination controls allow you to navigate through multiple pages of feedback entries, ensuring you can access all historical data.
• Clicking on a feedback entry opens a drawer that displays the associated contractor's profile details. This provides quick access to information about the contractor who received the feedback.

Customer Feedback Enabled Toggle

In your organization settings, you will find a Customer Feedback Enabled toggle.

• When this toggle is enabled, customers will be able to submit feedback requests for services. The sender name for these feedback request emails is now correctly configured and displayed.
• If this toggle is disabled, customers will not be able to request feedback, and any existing feedback requests will not be processed.

Related articles

• Manage your installers

Need help? Contact Installer.com support.