Cancel or reschedule a booking

You can cancel or reschedule bookings from the Bookings overview in Installer.com.

Locate a booking

1. Click Bookings in the sidebar.
2. Filter bookings by tag: Click the Tags dropdown and select an option.
3. Filter bookings by order type: Click the All orders dropdown and select an option.
4. Navigate the calendar: Click Previous week, Next week, or the date display (e.g., May 2026, week 20) to find your booking.
5. Open the booking details.

Cancel a booking

1. On the booking details page, click Cancel booking.
2. A cancellation form will appear. Select a reason for the cancellation from the dropdown menu and add any relevant comments in the provided text field.
3. Confirm the cancellation.

Reschedule a booking

You can reschedule a booking from the booking details page or directly from a workflow step page. Note that finished orders cannot be rescheduled.

From the booking details page

1. On the booking details page, click Reschedule booking.
2. In the rescheduling dialog, select a new date and time.
3. Optionally, select a Performing Organization if the booking needs to be handled by a different organization.
4. Optionally, select an Assignee if the booking needs to be assigned to a specific individual.
5. Confirm the rescheduling.

From a workflow step page

1. Navigate to the relevant workflow step page.
2. Locate the booking information.
3. Click the Reschedule button.
4. In the rescheduling dialog, select a new date and time.
5. Optionally, select a Performing Organization if the booking needs to be handled by a different organization.
6. Optionally, select an Assignee if the booking needs to be assigned to a specific individual.
7. Confirm the rescheduling.

Rescheduling or re-performing a booking performance step now results in an 'edited' entry in the timeline, and the original booking details remain intact.

Related articles

• Manage bookings
• Use the scheduler

Need help? Contact Installer.com support.