Manage chats from the order list

Last updated: July 28, 2026

You can communicate directly with team members or customers about specific orders using the integrated chat panel accessible from your order list.

Access and manage order chats

  1. From your order list, locate the order you wish to chat about.
  2. Click the Chat icon or relevant action to open the chat panel for that order.
  3. Within the chat panel, view the conversation history and type your message in the text input field.
  4. Click Send to send your message.
  5. To return to the full order list, close the chat panel.

Identify new messages

  1. Orders with unread messages will display a New message indicator next to the order or chat icon.
  2. Clicking this indicator will open the chat panel directly to the unread conversation.

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